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Vonage DigitalVoice Service | 
 enlarge | Brand: Vonage
Category: CE
List Price: $326.96
Buy New: $90.23
You Save: $236.73 (72%)
Rating:  100 reviews
Sales Rank: 31755
Media: Electronics
Shipping Weight (lbs): 1.4
Dimensions (in): 9.4 x 8.1 x 2.4
UPC: 891658000005
EAN: 0891658000005
ASIN: B00007MHMN
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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| Features:
| • | 60 days free service, then unlimited nationwide and local calling for a low monthly fee; plans start at $25.99 | | • | Great international rates; calls to Canada are treated like U.S. long distance | | • | Free voicemail plus online voicemail management | | • | Free caller ID, call waiting, and call forwarding | | • | Works with your existing phone |
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| Editorial Reviews:
Amazon.com Product Description
bEarly Adopters Pick: January 2003/b. The world's only end-to-end voice Internet service that uses traditional phones to make and complete calls. p The Vonage DigitalVoice Service package contains everything you need to quickly and easily install a phone line in your home. In a matter of minutes, your Vonage DigitalVoice phone can be up and running, and you can be making and receiving calls over your broadband connection to and from your friends, business associates, and faraway relatives. It's easy: just plug the included phone adapter into your high-speed Internet connection and plug your telephone into the adapter. p Enjoy the conveniences of a standard telephone service with none of the hassles. With Vonage DigitalVoice, you can talk all you want to anywhere in the country for one flat monthly subscription fee. Plus, you can make international calls at a low per-minute rate. Another bonus is that a U.S. call to Canada is treated like a domestic long distance call rather than an international one. Vonage also supports short-form emergency 911 services, where available. p Unlike other Internet telephone service providers, Vonage does not require access numbers, account numbers, or PINs to make a simple phone call. Instead, you just dial your party's phone number on an ordinary telephone keypad. Also, if you purchase DigitalVoice from Amazon.com, the box includes a special URL that lets you register for service without a setup fee, plus you get two months of free calling. Switching your current local phone service to Vonage is a snap. You can even choose any area code you want, subject to availability. pbTerms and Conditions/bbr Buying this item signifies agreement to sign up for service with Vonage and to pay a monthly subscription fee after the initial promotional period has ended. For details about how the service works and for complete terms and conditions, visit www.vonage.com. For technical assistance, call 1-866-293-5676.
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| Customer Reviews: Read 95 more reviews...
 Phone service is poor, customer service is untruthful May 22, 2008
Unfortunately what you are told by customer service and what the 100 pages of terms of service tell you are different, and if you arent careful, it'll cost you an extra $100.br /br /The whole time I had this service I experienced:br /br / - Dropped callsbr / - Feedback on the linebr / - Clicks and taps on the linebr / - Repeated outagesbr /br /I am really disappointed in the service, but it was cheap to use until I cancelled and the customer service rep told me it would be almost $100 to cancel. When I signed up, I was told it was month to month with no cancellation fees. Vonage told me that in the terms of service, cancellation fees are plainly outlined... on section 8.6 on page 18 of a 100 page terms of service. Technically my fault, ethically Vonage has some work to do.br /br /I hate to bring this up but the only time you can get a native english speaking person on the phone is when you want to cancel service, the rest of the time you speak with someone you can barely hear or understand.br /br /Overall, great concept, poor example.
A criminal company-Avoid! January 26, 2008
1 out of 1 found this review helpful
Look at the number of 1 ratings and beware. This is a truly criminal company with mean-spirited approaches to sucking away your money. I had the same experience where they started billing me for service weeks before their equipment even arrived! This is criminal! Their customer service is the rudest bunch of human beings on this planet. Vonage also does not explain how you have to contact your previous phone company and explain the situation of phone transferring. This was the worst learning experience about a poorly run company I have ever had. Can you cancel on their website? of course not! After you finally drill down to Canceling your account on the phone, they ask questions why and then put you on hold for an hour when you say they can't talk you out of it! Criminal. Spell it--CRIMINAL!br /I've sent everything back. When the dust clears and the fees are evaluated, you don't even save that much anyway, and it does drop and hopefully, the world will come around and stop supporting such poorly run companies as Vonage.
Be warned! October 16, 2007
We switched to Vonage to save money and it was the worst quality, customer service ever. All our calls would be dropped after 5 minutes and the second time I called to have it "fixed" they managed to do something that cause us to not be able to receive incoming calls for over 2 weeks. No refunds were offered and I am having to PAY THEM to cancel my service! Read the Better Business Bureau reports. If these reviews don't convince you that will. Just sorry I didn't check into the service more.
DONT GO WITH VONAGE. DIRECT # FOR ACCOUNT MGMT DEPT September 25, 2007
1 out of 1 found this review helpful
DO NOT DO IT. CUSTOMER SERVICE IS TRAINED HOW TO STEAL YOUR MONEY WITH A SMILE. br /br /ANYONE TRYING TO CANCEL KNOWS THAT THAT ACCOUNT MANAGEMENT DEPT ARRANGES CANCELLATIONS BUT YOU HAVE TO GO TO CUSTOMER SERVICE TO GET TO THEM. WELL I HAVE A NUMBER FOR THAT DEPARTMENT 1-888-288-7435. THIS WILL NOT GET YOUR MONEY BACK, BUT IT WILL SAVE ABOUT 15 MINUTES OFF YOUR WAIT TIME.
The Worst Experience EVER August 30, 2007
That one star is not deserved. It should be many stars in the negative. Good luck cancelling your service even after a year. They kept billing until I finally cancelled the card. No one should have to go through days and weeks on the phone just to cancel a service.
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